Frequently Asked Questions — si77 Your Complete Guide
Everything Bangladeshi players need to know about accounts, deposits, withdrawals, games, bonuses, and playing safely on si77.
Welcome to the si77 FAQ page — your one-stop resource for clear, direct answers about our platform. Whether you are just getting started from Dhaka, Chittagong, or anywhere else in Bangladesh, or you are a regular player with a specific question about bKash withdrawals or bonus wagering requirements, this page covers it all. Browse by category below to find the answer you need.
BPL, IPL, T20 World Cup and more — get answers on how to bet on your favourite matches.
Step-by-step guidance on using bKash, Nagad, Rocket, Upay and bank transfers on si77.
Understand RTP, fair play certification, and how to enjoy slots and live casino on mobile.
SSL encryption, KYC verification and tips to keep your si77 account safe at all times.
Welcome bonus, free spins, loyalty rewards and seasonal Eid or BPL promotions explained.
Round-the-clock help via live chat and email for all si77 players across Bangladesh.
Account & Registration
How do I create a new account on si77?
Creating an account on si77 is straightforward — visit the si77 Login page, click the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be at least 21 years old to register. Once submitted, a one-time verification code is sent to your phone to confirm your number. The entire process takes under two minutes on any Android or iOS device.
What documents do I need for KYC verification on si77?
si77 requires a valid government-issued photo ID for KYC verification. Accepted documents include a National Identity Card (NID), passport, or birth registration certificate with a photo. You will also need to submit a short selfie holding your ID. Verification is typically completed within 24 hours. Completing KYC unlocks higher withdrawal limits and faster processing times.
I forgot my si77 password — how do I reset it?
Password resets on si77 are handled via the login screen. Tap the 'Forgot Password' link, enter your registered mobile number, and you will receive an OTP. Enter the OTP and set a new password. For security, your new password must be at least 8 characters and include a mix of letters and numbers. If you do not receive the OTP within two minutes, check your network and try again or contact support.
Can I have more than one si77 account?
No — si77 allows only one account per person. Duplicate accounts violate our Terms & Conditions and will result in the suspension of all associated accounts and forfeiture of any balances. If you believe an account was created with your details without your consent, contact our support team immediately so we can investigate and secure your identity.
How do I close or deactivate my si77 account?
You can request account closure by contacting the si77 support team directly. Before closing your account, ensure you withdraw any remaining balance. Responsible Gaming self-exclusion tools are also available if you need a temporary break rather than permanent closure — these allow cooling-off periods of 1 week, 1 month, or 6 months. All account closure requests are processed within 48 hours.
Deposits & Withdrawals
How do I deposit money on si77 using bKash?
Depositing via bKash on si77 takes under a minute. Log in to your account, go to the Deposit section, select bKash as your payment method, enter the amount, and follow the on-screen bKash payment prompt. Your si77 wallet is credited instantly once bKash confirms the transaction. The minimum bKash deposit is ৳200 and the maximum per transaction is ৳30,000.
How long does a Nagad withdrawal take on si77?
Nagad withdrawals on si77 are typically processed within 1 to 4 hours during business hours (9 AM to 10 PM BST). Requests submitted outside those hours are processed the following morning. For first-time withdrawals, KYC verification must be completed, which may add up to 24 hours. Once processed, the funds appear in your Nagad wallet almost instantly.
What is the minimum withdrawal amount on si77?
The minimum withdrawal on si77 is ৳500 for all payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals above ৳5,00,000 may be split across multiple transactions for processing reasons. Withdrawals are always sent to the same payment method you used to deposit.
Does si77 charge any fees on deposits or withdrawals?
si77 does not charge any platform fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own standard transaction charges as per their individual service terms. We recommend checking your mobile banking app's fee schedule. Bank transfer withdrawals to Dutch-Bangla, BRAC, or Sonali Bank may take 1-3 business days and could incur bank-side fees.
Can I deposit on si77 using Rocket or Upay?
Yes — both Rocket (Dutch-Bangla Bank) and Upay are supported payment methods on si77. The deposit process is the same as bKash: select your preferred method at the Deposit screen, enter your amount, and authenticate via your mobile banking PIN. Rocket and Upay deposits are credited in real time. The minimum deposit for both methods is ৳200.
Games & Gameplay
How do I bet on BPL or T20 World Cup matches on si77?
Head to the Cricket section on si77 to find all available matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures. Select the match you want to bet on, browse the available markets (match winner, top batsman, total runs, live in-play odds, and more), enter your stake in BDT, and confirm the bet. Live betting markets update in real time during the match, so you can place bets as the action unfolds.
Are the slot games on si77 fair and certified?
Yes — all slot games available on si77 use certified Random Number Generator (RNG) technology to ensure every spin is independently random. Game outcomes cannot be predicted or manipulated. The slot titles on si77 come from established providers including Pragmatic Play, Microgaming, and NetEnt, all of whom publish RTP (Return to Player) percentages for their games. Look for the RTP value listed on each game's detail screen.
Can I play si77 games on my mobile phone?
Absolutely — si77 is fully optimised for mobile play on both Android and iOS devices without needing to download any app. Simply open your mobile browser, visit si77, log in, and start playing. The site loads quickly even on 4G connections and all games, including live casino titles from Evolution Gaming and Ezugi, run smoothly in-browser. No APK or App Store download is required.
What types of live casino games are available on si77?
si77 offers a wide range of live casino games streamed in HD from real studios with professional dealers. Popular options include live roulette, live blackjack, live baccarat, Dragon Tiger, Andar Bahar, and game show titles like Crazy Time and Mega Ball. The live casino lobby is available around the clock, so Bangladesh players can join tables at any time, day or night, in Bangladesh Standard Time.
Bonuses & Promotions
What welcome bonus does si77 offer new players?
si77 offers a welcome bonus for new players on their first deposit. The exact bonus value and match percentage are displayed on the promotions page when you log in. Bonuses are credited to your account automatically after your qualifying deposit clears. Always read the full bonus terms before claiming — specific wagering requirements and minimum odds restrictions apply.
What is a wagering requirement and how does it work on si77?
A wagering requirement (also called rollover) is the number of times you must bet the bonus amount before the winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before withdrawing. On si77, progress towards your wagering requirement is visible in your account dashboard. Bets on cricket markets and eligible slots both count towards rollover.
Do si77 free spins expire?
Yes — free spins awarded on si77 carry an expiry date, which is clearly stated in the promotion terms when they are credited to your account. Typically, free spins expire within 7 days of being issued if unused. Winnings from free spins are subject to the standard wagering requirements of that promotion. Always use your free spins before the expiry date to avoid losing them.
Does si77 have a VIP or loyalty programme?
si77 rewards regular players through an ongoing loyalty programme. As you play more, you accumulate loyalty points that can be converted into bonus credit or used to unlock exclusive promotions. Higher-tier VIP players receive dedicated account managers, faster withdrawal processing, and access to special Eid, BPL season, and Pohela Boishakh promotions. Log in to your account to check your current loyalty status and available rewards.
Safety & Responsible Gaming
Is si77 safe and legal to use in Bangladesh?
si77 operates as a safe and reliable online gaming platform with SSL encryption protecting all data transmitted between your device and our servers. Player funds are held in segregated accounts. We use industry-standard security protocols and fair play practices across all games. Players should be aware of and comply with their local laws regarding online gaming. si77 does not make specific claims about licensing from Bangladeshi regulatory bodies.
What is the minimum age to play on si77?
You must be 21 years or older to register and play on si77. This is a strict requirement and applies to all players in Bangladesh without exception. During the KYC verification process, si77 confirms your age using your government-issued ID. Any account found to belong to a person under 21 will be immediately suspended and all funds forfeited in accordance with our Terms & Conditions.
How do I set a deposit limit or self-exclude on si77?
si77 provides responsible gaming tools directly within your account settings. You can set daily, weekly, or monthly deposit limits to control your spending. Self-exclusion options let you temporarily suspend your account for periods of 1 week, 1 month, or 6 months, or request permanent closure. If you feel gambling is becoming a problem, we strongly encourage you to use these tools or reach out to our support team immediately.
How do I contact si77 support if I have a problem?
si77 support is available 24 hours a day, 7 days a week. You can reach the team via the live chat widget available when you are logged in to your account, or by emailing [email protected]. Response times via live chat are typically under 5 minutes during peak hours. For account security issues, account closures, or responsible gaming requests, please email directly for a written record of your communication.
Still Have Questions?
Our support team is available around the clock to help you. You can also explore our games, cricket betting markets, or head straight to the login page to get started.